Refund policy

Last updated: 8 October 2026

We are an independent, third-party ticket reseller and are not affiliated with the Electric Avenue Music Festival or its organisers. Because each ticket is purchased from the official ticket seller and registered in the attendee's name, tickets cannot be returned or resold once your order is placed.

No change-of-mind refunds

All sales are final. We do not offer refunds or exchanges if you change your mind or can no longer attend.

If the event is cancelled

If the event is cancelled and not rescheduled, you will receive a full refund of the price you paid us, returned to your original payment method, as soon as possible after the cancellation is announced.

If the event is postponed or changed

If the event is postponed or moved, your ticket remains valid for the new date or venue. If the organiser offers ticket holders a refund because of the change, contact us within 14 days of the announcement and we will refund the price you paid us. Changes to the line-up or set times are not grounds for a refund.

If we cannot supply your ticket

If we are unable to obtain your ticket for any reason, we will cancel your order and refund you in full.

Refused entry

We cannot offer refunds if an attendee is refused entry or removed by the organiser or venue, for example for not having valid photo ID, not meeting the R18 age requirement, intoxication or breaching the organiser's conditions of entry.

Incorrect details

Please check the attendee name and email address before completing your order. If you notice a mistake, contact us immediately and we will try to help, but we cannot guarantee a correction or offer a refund.

Your consumer rights

Nothing in this policy limits any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other New Zealand law that cannot be excluded.

How to contact us

Email electricavenue@mailfence.com with your order number, or call +64 800 767 262. We aim to respond within 1–2 business days.